Policy · Messaging

SMS Messaging Policy

This policy explains how Gray Creek Agentic uses text messages to communicate with the families and residents we serve, how to opt in, and how to stop messages at any time.

Effective May 17, 2026 · Last updated May 17, 2026

§01 Program description

Gray Creek Agentic (“Gray Creek,” “we,” “us”) operates a quiet home-sensing service for older adults aging in place. As part of that service, our agent — Graham — sends SMS text messages to residents and to designated family contacts.

The SMS program is operational and transactional in nature. It is used to deliver daily summaries, gentle wellness check-ins, account and account-security notices, installation and service updates, and replies to inbound messages from users. We do not use this program to send marketing or promotional content.

Types of messages you may receive

Daily digest. A short morning summary of the prior day at home.
Check-ins. A gentle message to the resident, or to a designated family contact, when the day’s pattern looks unusual.
Service notices. Installation scheduling, sensor health, account updates, and security-related messages.
Conversational replies. Responses from Graham when a resident or family member texts in.

Message frequency

Frequency varies by user and by what the home is doing. A typical family contact receives 1–2 messages per day; a resident being checked in on may receive additional messages during an unusual day. Frequency is not fixed.

§02 How users opt in

Users provide express written consent to receive SMS messages from Gray Creek before any messages are sent. Consent is collected during onboarding through one of the following channels:

A web form on our website where a prospective customer joins the waitlist, enters their mobile number, and checks an unticked consent box. No messages are sent to waitlist entries; automated messaging begins only upon service activation, confirmed by a double opt-in reply of “YES.”
A paper or PDF service agreement signed during in-home installation.
A double opt-in confirmation reply (“YES”) to an initial verification text.

Opt-in language presented to users

By providing your mobile number and checking this box, you agree to receive recurring text messages from Gray Creek Agentic related to your household’s monitoring service, including daily summaries, wellness check-ins, and account notices. We will not text you while you are on the waitlist — automated messages begin only when your service is activated, and you will be asked to confirm by replying YES before any alerts are sent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase or of joining the waitlist. See our SMS Policy and Privacy Policy.

Mobile phone numbers and consent records are stored in our customer system and are never sold, rented, or shared with third parties for marketing purposes. Phone numbers are shared only with the messaging infrastructure providers (e.g., Twilio) needed to deliver messages, and with law-enforcement only where required by law.

§03 Opting out and getting help

You can stop messages at any time. The following keywords are recognized on every Gray Creek number, in any letter case, with or without surrounding text:

STOP: Unsubscribes the sending number from all Gray Creek SMS. We will send one final confirmation message and then no further messages will be sent to that number.
UNSUBSCRIBE: Equivalent to STOP. Other recognized variants: CANCEL, END, QUIT.
HELP: Returns a short message with our company name, a description of the program, and how to reach support.
START: If you have previously opted out, replying START (or UNSTOP) resumes messages on the previously enrolled program.

What you will see after replying HELP

From Gray Creek

Gray Creek Agentic household alerts. Support: support@graycreekagentic.com or 214-970-5669. Msg & data rates may apply. Reply STOP to unsubscribe.

What you will see after replying STOP

From Gray Creek

Gray Creek Agentic: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.

What you will see after replying START or YES

From Gray Creek

Gray Creek Agentic: You're subscribed to household alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

§04 Costs and carrier disclaimer

Gray Creek does not charge users for receiving or sending SMS messages. However, message and data rates from your mobile carrier may apply, depending on your wireless plan.

Supported on most major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost, MetroPCS, Cricket Wireless, and others. Carriers are not liable for delayed or undelivered messages. Service may not be available on all carriers at all times.

§05 Privacy and data handling

Mobile phone numbers, message content, and consent records collected through this program are handled in accordance with our Privacy Policy. We collect only what we need to operate the messaging program and to keep your account secure.

We do not sell, rent, lease, or share mobile information with third parties or affiliates for marketing or promotional purposes.
Information shared with subprocessors (e.g., SMS infrastructure providers) is limited to what is required to deliver the service.
Consent records, including the date, time, IP address, and method of opt-in, are retained for as long as we are legally required to do so.

For more detail, see our Privacy Policy and Terms of Service.

§06 Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with a new “Last updated” date. Continued use of the messaging program after the effective date of a change constitutes acceptance of the updated policy.

§07 Contact

Questions about this policy, or about a specific message you received, can be directed to us at any time.

Company: Gray Creek Agentic
Email: support@graycreekagentic.com
Phone: +1 (214) 970-5669
Mailing: Gray Creek Agentic · Attn: SMS Compliance
2626 Cole Ave, Ste 300
Dallas, TX 75204