Privacy Policy

§01 Who we are

Gray Creek Agentic LLC (“Gray Creek,” “we,” “us”) operates a quiet home-sensing service for older adults aging in place. The service uses passive sensors in the home, paired with our agent Graham, to learn each resident’s daily pattern and gently flag unusual days to designated family contacts.

We are based in Dallas, Texas. Our mailing address and contact information are in §10.

§02 What we collect

We collect only what we need to operate the service. Categories of data are organized below by how they reach us.

From sensors in the home

• Motion events. Time-stamped “presence detected” events from passive motion sensors. We do not record video or audio, and we cannot identify a person from a motion event — only that someone moved in a room at a given time.
• Contact events. Open/close events from door, drawer, and appliance sensors (e.g., front door opened, refrigerator opened).
• Ambient readings. Coarse environmental readings such as temperature, humidity, and ambient-light level, sampled periodically.
• Device health. Battery level, signal strength, and last-seen timestamps for each sensor and the on-site hub.

We do not collect: video, audio, GPS, biometric identifiers, keystrokes, screen content, or any data from devices outside the home that you have not explicitly connected.

From your account

• Account details. Names, email addresses, mobile numbers, and mailing addresses for the resident and designated family contacts.
• Relationship and role. How each contact relates to the resident (e.g., adult child, spouse, caregiver) so Graham routes messages to the right person.
• Care preferences. Optional notes about routines, named contacts, and escalation preferences that you provide during onboarding.
• Communication records. Messages Graham sends or receives on the account, including SMS, email, and in-app messages, with timestamps. SMS handling is detailed in our SMS Policy.
• Consent records. Date, time, IP address, and method of consent (e.g., onboarding checkbox or signed agreement) for SMS and other communications.

From your use of our website

• Waitlist submissions. If you submit the waitlist form, we collect the name, email, location, and relationship you provided.
• Basic request logs. Our hosting provider logs IP address, user agent, and request time for security and abuse-prevention purposes. These logs are retained briefly and are not joined to your account.
• No third-party tracking. We do not use Google Analytics, advertising pixels, or cross-site trackers on this website.

§03 How we use it

We use the data above for the following purposes, and no others:

• To run the service. Model the household’s normal daily pattern, send the morning digest from Graham, and detect days that look unusual.
• To reach you when it matters. Send wellness check-ins, account notices, and service updates by SMS, email, or phone, using the methods you opted into.
• To keep the system working. Monitor sensor and hub health, schedule installations, troubleshoot, and improve reliability.
• To meet legal obligations. Respond to lawful requests, resolve disputes, and keep records we’re legally required to keep.

We do not use your data for advertising, for training third-party AI models, or to build a profile of the resident or family for any commercial purpose.

§04 Who we share it with

Your data stays with Gray Creek and the small set of subprocessors we use to operate the service. We never sell, rent, lease, or share personal information with third parties or affiliates for marketing or promotional purposes.

Subprocessors we rely on

• Hosting and infrastructure. Cloud providers that host our application, database, and event pipeline. Data at rest is encrypted; data in transit uses TLS.
• Messaging delivery. SMS and email infrastructure (e.g., Twilio for SMS) used to deliver Graham’s messages. These providers see message content and the recipient’s phone number / email, by necessity.
• AI model providers. Large-language-model APIs used by Graham to compose messages and reason about household patterns. Conversations are sent for inference only; we do not consent to your data being used to train these providers’ models.

Other lawful disclosures

• With your direction. When you ask us to share information with a specific person or service.
• Safety and welfare. If we reasonably believe disclosure is necessary to prevent serious harm to the resident or another person, we may contact emergency services, designated family contacts, or local authorities.
• Legal process. In response to a valid subpoena, court order, or similar legal requirement. We will challenge requests we believe are overbroad or unlawful.
• Business changes. If Gray Creek is acquired or restructured, account data may transfer to the successor entity. We will give you notice if your privacy rights would meaningfully change as a result.

§05 How long we keep it

Different categories are kept for different lengths of time, based on what the service actually needs.

Raw events

Individual sensor events (motion, contact, ambient) are retained for 90 days in raw form, then deleted. We keep aggregated daily patterns longer so Graham can recognize what is normal for the household.

Daily patterns

The household’s learned rhythm — a small summary per day — is retained for as long as the account is active, plus 12 months.

Messages

SMS, email, and in-app messages Graham sent or received are retained for as long as the account is active, plus 24 months for support and audit.

Account info

Account and contact details are retained for as long as the account is active. After account closure, we keep what we need for billing, tax, and legal record-keeping (typically 7 years).

Consent records

Retained as long as legally required, generally at least 5 years after the last related communication.

Waitlist submissions

Retained until we’ve completed (or declined to complete) outreach to your region, then deleted, unless you’ve become a customer.

§06 Your choices and rights

You can exercise any of the following at any time by contacting us at support@graycreekagentic.com. We respond within 30 days, and sooner where the law requires.

• Access. Request a copy of the personal data we hold about you or your household.
• Correction. Ask us to fix information that is inaccurate or out of date.
• Deletion. Ask us to delete personal data we hold about you, subject to legal retention requirements (e.g., consent records).
• Portability. Request a machine-readable export of your account data.
• Opt out of SMS. Reply STOP to any SMS, or see our SMS Policy.
• Close your account. Ask us to terminate the service and delete data on the schedule above.

We do not discriminate against users who exercise these rights — the service works the same whether you ask us to delete data or not.

§07 Security

We protect your data with practices appropriate to its sensitivity:

• TLS encryption in transit for all sensor, account, and message traffic.
• Encryption at rest for stored event data and personally-identifying information.
• Role-based access controls and audit logging on internal systems.
• No customer data on staff laptops; production access is mediated and logged.

No system is perfectly secure. If we ever discover a breach affecting your information, we will notify affected users without undue delay and consistent with applicable law.

§08 Children

Gray Creek’s service is intended for adult residents and the adult family members who care for them. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will delete it.

§09 State-specific rights

Residents of California, Colorado, Connecticut, Texas, Virginia, and other states with comprehensive privacy laws have additional rights, including the right to access, correct, delete, and port their data, and to appeal a decision we make about a privacy request. To exercise these rights, contact us at support@graycreekagentic.com. We do not “sell” personal information as that term is defined under any state law, and we do not engage in cross-context behavioral advertising.

§10 Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with a new “Last updated” date, and we will notify active customers by email when changes affect how we use data we already hold.

§11 Contact

Questions, requests, or concerns about privacy can be directed to us at any time.

Company

Gray Creek Agentic LLC

Email

support@graycreekagentic.com

Phone

+1 (214) 970-5669

Mailing

Gray Creek Agentic LLC · Attn: Privacy
2626 Cole Ave, Ste 300
Dallas, TX 75204